Some of our pieces can be shipped via FedEx Ground but most will need to be crated and shipped via freight. Make sure to budget between $300-$1500 depending on the size and weight of the piece. It's very hard to calculate shipping costs until we have a better idea of final weight including crate. Also plan to budget for insurance for the shipment. We insure every single piece that leaves our building.
1. Make sure to inspect the crate for any damage before you sign for the piece. Once you sign you've agreed that the shipment is acceptable and it makes it more difficult to file an insurance claim. 2. When you receive a freight shipment from us your piece will come crated. Each crate is custom built for each piece. NEVER use a crowbar when opening the crate. Unscrew the face from the crate and remove your piece. NO CROW BARS ALLOWED!
We do not accept returns. If your piece is damaged in transit then we will work with you to fix it and make an insurance claim. Also, if we made a mistake on a piece contact us imediately after receiving so we can rectify the situation and make sure you get what you want.
We are three to ten weeks out depending on the complexity of the project. Larger double sided marquee signage will take longer than a smaller less detailed piece. If you are going to order a large commercial piece make sure to plan for turnaround time when building your installation timeline.
The fastest way to get in touch with questions or a custom request is through our contact page. It's very difficult for us to receive calls during the day. We will return your emails promptly. Send us a detailed message (always include menasurement specs) about your project and attach any creative files or fonts you think are relevant to the project. We will then respond with questions and next steps.
Our Sockets and wiring are all commercial grade UL verified for indoor outdoor use. The term “verified,” when used in a UL marking, means that the product has been tested and complies with one or more specific requirements. These requirements may be safety- or performance-related.Everything we build is commercial and industrial grade.
We can accommodate rush orders depending on the current number of projects on our production list and your timing needs. Please contact us to discuss your project and we can give you a better idea of timing.
Our finishe options are limitless. We can POWDER COAT for a long lasting durable modern finish or we can match most Pantones closely. Antiquing and hand painting with patterns are also popular offerings in our wheelhouse of finish options. These details can all be covered when we start reviewing your project details.
We absolutely ship outside the US. There are too many determining factors to list here. So please contact us with a custom request so we can discuss your unique needs.
Channeling is the metal edging around a sign or marquee letter. A marquee letter needs to scale large enough in order to support channeling. So a piece that is extremely small cannot support channeling. Contact us to disucss your unique needs and design options.
Copy Right 2018 Top Line Nashville Entertainment Group, LLC.